How to Think About an Automation-First Strategy

Automation first doesn’t mean automation only. Companies that utilize this approach effectively know that problems are best solved using a hybrid workforce of humans and automation. The fear that automation will replace human workers has created the misconception that live support and artificial intelligence are contradictory and cannot work together in harmony. But nothing could be farther from the truth. For starters, research has shown that automation will result in a mere 16 percent reduction of jobs by 2030 (Forrester Report). On top of that, customer-facing jobs will continue to rely heavily on a level of empathy that AI simply cannot achieve.

 

Companies are better able to create successful customer experiences when they don’t think about humans and automation as opposing forces. These companies understand that automation can simultaneously provide an improved customer experience and enable human teams to optimize their productivity and creative energies. Repetitive, tedious work can be automated, giving humans back their valuable time. This mindset allows businesses to prioritize human creativity by automating everything that makes sense.

 

How to Successfully Transition to an Automation-First Strategy

 

With an automation-first mindset in place, a company works backward from desired outcomes to develop the ultimate hybrid workforce. Repetitive, creativity-sucking tasks can be automated and scaled, freeing up humans to use their creativity and abstract thinking to solve problems, focus on outcomes, and adapt during times of disruption.

 

From simple task automation to complex workflow orchestration and “push button” end-user services, an automation first strategy provides a significant competitive edge. But this type of cultural transformation can take time to achieve, and getting there is not without its challenges. Here are some tips for successfully transitioning your business to an automation-first strategy.

 

Adopt an Automation-First Mindset

 

In 2022, automation is no longer just a tool. It’s the way things are done. To make the most of this opportunity, businesses must adopt the automation-first mindset. This means that an enterprise must start with the question, “What aspects of this operation can we automate?” Only after those tasks have been identified, can the tasks that require human expertise and skills be identified and designated.

 

Start Small

 

It can be tempting to jump in headfirst and automate the biggest, most time-consuming processes. But iterative progress — that begins with the small, individual pieces of a less complex process — paves the way for more complex processes down the road.

 

Find Your Leader

 

Digital transformation of this magnitude can be challenging, and large-scale automation requires a leader who can get the idea started and see it through. An effective automation-first strategy requires someone that can deploy automations successfully and confidently, while ensuring compliance with governance and standards.

 

Many companies find their leader through an outside consultant or managed service provider, such as Progile Tech. Whether you are looking for a mentoring relationship to ultimately empower your in-house team to work on complex projects, or a long-term managed service provider, Progile Tech can help. Our team provides companies with:

 

•   Unparalleled expertise;

•   Additional bandwidth flexibility;

•   Delivery accountability;

•   Access to productivity around the clock;

•   Affordability; and

•   Consistent results.

 

An automation-first mindset allows you to think differently about what is possible. It expands the scope of automation, redefines how solutions are developed, and continuously analyzes and refines the process. But actually getting there can be complicated. At Progile Tech, we can help you define a technology strategy, identify the required tools, and manage organizational and cultural change.


Contact Progile Tech Today

 

Let the team at Progile Tech usher your business into the automation-first era with skill and ease. With our vast knowledge and experience, we consistently deliver high-quality results quickly. We work diligently to ensure that our work aligns with your vision, and that everything is delivered to you in a consistent manner — consistent cost, output, and results. Contact Progile Tech today to learn more.

How to Accelerate Your Tech Recruiting Process

By Jagan Deb • August 15, 2022
The tech industry has exploded in the last few years. As a result, the tech recruiting process has had to quickly adapt to a new, fast-paced hiring environment. Whether you are working with a recruiting agency or utilizing an in-house recruitment process, the tips below will help you refine and expedite the process, so that you can focus on your bottom line. Considering that an open tech position costs your company an average of $500 per day, and that elite candidates are typically only available for 10 days, you’ve got to move fast. You want the best talent, and you want to secure it quickly. The Best Tech Recruiting Strategies At Progile Tech, our highly-effective recruitment process brings you the best talent in the least amount of time. We work with companies of all sizes and at all stages, and every company should use the following strategies to help ensure a seamless recruitment process. Build brand awareness. In a recent survey, a whopping 83% of job seekers are likely to base their decision on where to apply on company reviews (O’Donnell, Rila, “How Negative Employee Reviews Hurt Your Employer Brand - and How to Stop Them”, Hiring Strategy, TrackStar) . Companies like Google and Apple have little trouble attracting top talent due to the weight of their brand in the tech space. While you certainly don’t need to be the next Google to find exceptional talent, you should cultivate a positive reputation and brand authenticity to recruit the best candidates. The following methods will help you to build brand awareness in the tech space: Community participation — Give TED Talks, post in community forums, follow experts and leaders, publish articles, share your company’s future goals on social media, and position your company as an innovator in the tech space. Engage in regular outreach — Even if you are not currently hiring, regularly publishing content that demonstrates your company’s progress will ensure that you’re on candidates’ minds when you are hiring. Ensure that your job description is clear and accurate. Create a clear and detailed description of any open positions. Finding the right candidates is nearly impossible when you don’t clearly explain what is expected of them. The job description is an excellent place to clarify goals, set expectations, and detail your requirements. Candidates also want to know what technologies, languages, and frameworks they will be working with. Find the best talent the first time. Sourcing candidates with the talent and tools to meet your needs is becoming increasingly difficult due to the amount of open tech positions. 178,000 technology jobs are expected to be added in 2022 (“State of Tech Workforce”, CompTIA). Traditionally, tech companies looked to job boards, or displaying open positions on the company website. With the sheer volume of tech jobs available today, however, the recruitment process must occur in record time. Unfortunately, speedy recruiting carries the risk of onboarding the wrong candidate. This is where working with a reputable recruiting agency can make all the difference in the world. A successful tech recruiter can quickly match you with the best talent to fill your open position(s). Go beyond local borders to find talent. The pandemic showed us that we can work remotely, so why not take advantage of that and open up your recruiting to the entire globe. There are multiple tools available to help you communicate and work with tech professionals across the world. Offer competitive benefits packages. In the United States, only six out of every 10 tech positions are successfully filled. That means — out of the 150,000 open positions in 2021 — 60,000 were not successfully filled. In addition to building brand awareness, expediting your recruitment process, and extending your search beyond local boundaries, it is absolutely critical to offer candidates a competitive benefits package. Contact Progile Tech to Accelerate Your Tech Recruiting Process Today You want to find and retain good talent, which means positioning yourself as the best choice and doing what it takes to not lose them to competitors. Make it easy for your company to recruit the best teams by following the tips above. Contact Progile Tech today to learn more.
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