Senior Business System Analyst
Senior Business System Analyst
Job Title - Senior Business System Analyst.
Your Responsibilities
- Lead all analyst activities around systems implementations from initiation through post- implementation, including requirements definition, cross-functional impact analysis, as well as test planning, training, and implementation planning and execution.
- Work closely with cross-functional stakeholders in designing and documenting business process flows and business requirements, re-engineering processes and improving efficiencies.
- Display proficiency in road-mapping discussions, producing documentation as necessary and communicating risks or issues involved.
- Drive timely project decision-making working across business and IT stakeholders.
- Provide situational awareness. Be the first to notice issues and differences, working through ways to resolve or escalate them.
- Resolve conflicts as they arise, facilitating alternate approaches or discussions to help remedy the situation.
- Proven ability to educate and communicate with non-technical users about technical functions.
- Our internal and external customers consist of a mix of technically sound and technically challenged users.
- Success means being able to connect, communicate and educate all of our people.
- Ability to ensure deployed features are bug-free while keeping application dependencies in mind.
- Own the process and strive for continuous improvement to improve efficiencies and the way we deliver value to the business.
Our Requirements
- 4 – 7 years experience in eCommerce (preferably on Oracle Commerce, AWS platform using micro services or Search products like Lucidworks/Algolia) or Point of Sales IT project and/or program management in either an analyst or technical project manager role.
- Strong ability to understand technical issues and how to communicate them to non- technical team members and leadership.
- Strong analytical problem solving and troubleshooting abilities. Proven ability to identify issues/opportunities to reach multiple solutions.
- Excellent verbal and written communication skills, including C-Level and Sr. Management presentations.
- Excellent project leadership skills, effectively managing concurrent and competing priorities in a complex, high pressure and fast-paced environment.
- Extensive experience with both waterfall and agile development methodologies.
- Demonstrated experience in one or more of the following areas is required: specialty luxury/retail, interior design, customer service.
- Self-starter who thrives in a fast-changing environment and is both flexible and comfortable working through uncertainties to reach a conclusion.
- Ability to assess and monitor overall effectiveness of solutions delivered and make adjustments as necessary.
- Stay abreast of new developments in the customer service and selling space and how they can be leveraged to improve our customer experience.